Return and Refund Policy
We want you to love your purchase, but understand that sometimes returns are necessary. Here are the details of our return policy:
Time Frame: You have 30 days from the delivery of your item to initiate a return or exchange.
How to Initiate a Return: To initiate a return or exchange, please send an email to returns@loveitcurvy.com with your order number and reason for return. We will then provide you with instructions on how to proceed with your return.
Refunds: Store Credit Only. Refunds are only granted on manufacturer defects if returned in the original packaging with labels attached within the 30-day period.
Shipping: Customers will be responsible for the shipping cost to return the item.
Restocking Fee: None
Exceptions / Non-Returnable Items: The list of non-returnable items due to federal regulations typically includes:
- Lingerie
- Underwear
- Swimwear
- Panties
- Bodysuits
- Intimate apparel or garments that cover intimate areas
These items are classified as personal hygiene products and, for health and safety reasons, cannot be returned or exchanged.
Damages and Issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
We hope that you love your purchase, but if for any reason, you need to return or exchange it, we are here to assist you. Please feel free to contact us at returns@loveitcurvy.com if you have any questions or concerns.
Shipping Policy
At Love It Curvy, we strive to ensure your order is delivered quickly and affordably. Please review our shipping policy outlined below.
Shipping Locations
We currently ship to the 48 contiguous US states only. Unfortunately, we are unable to ship to PO boxes, US territories, or military bases at this time.
Shipping Rates and Options
We offer free standard shipping on all orders over $50. For orders under $50, standard shipping will be provided by USPS at the applicable shipping rate determined by their system. Customers may have the option to select expedited shipping for certain items. However, please note that this service may come at an additional cost, which will depend on the chosen shipping method and destination.
Order Processing
Orders will be processed by the next business day after they are received. Orders received on weekends or holidays will be processed on the following business day.
Shipping Carriers
Standard shipping will be provided by USPS. Customers can choose their preferred shipping carrier and pay the applicable shipping fees for expedited shipping options.
Back-ordered or Out-of-Stock Items
If an item is back-ordered or out of stock, we will notify the customer as soon as possible, providing an estimated restock date. The customer can choose to wait for the item to come back in stock or request a refund for the item.
Lost or Damaged Shipments
Love It Curvy cannot be held responsible for lost or damaged shipments. Once the package has been accepted by the shipping carrier, it becomes their responsibility to deliver the package to its destination. However, we will work with the customer to resolve any issues that may arise with lost or damaged shipments.
International Shipping
Regrettably, we do not currently offer international shipping.
Returns or Exchanges for Items Not Delivered or Shipped to the Wrong Address
If an item is returned to us due to an incorrect address or non-delivery, the customer will be responsible for a restocking fee of 10% will be charged for all returns. We strongly encourage our customers to carefully review their shipping information before finalizing their orders to ensure smooth and successful delivery.
Thank you for choosing Love It Curvy. If you have any further questions regarding our shipping policy, please don't hesitate to contact our customer support.
