Refund policy

Return & Refund Policy

At Love It Curvy, we want you to feel confident about your purchase. Due to the intimate nature of many of our products, certain items are not eligible for return or exchange. Please review our policy carefully before placing your order.

Return Window

Eligible return requests must be initiated within 30 days of delivery.

To request a return, please email returns@loveitcurvy.com with:

  • Your order number
  • The item(s) being returned
  • The reason for the return request

If your return is approved, return instructions will be provided.

Eligible Returns

Only eligible, non-intimate apparel items may qualify for return consideration.

Returned items must be:

  • Unworn
  • Unused
  • Unwashed
  • In original packaging
  • With original tags attached

Items returned in used, damaged, altered, or unsellable condition may be refused.

Refunds

Store credit only may be issued for approved eligible returns.

Refunds to the original payment method are only issued for:

  • Manufacturer defects
  • Items damaged during shipment
  • Incorrect item(s) received

Claims involving damaged, defective, or incorrect items must be reported within 7 days of delivery and may require photos for verification.

Non-Returnable Items

For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Lingerie
  • Underwear
  • Panties
  • Thongs and intimate bottoms
  • Bodysuits
  • Swimwear
  • Shapewear
  • Items covering intimate areas
  • Opened hosiery or intimate accessories

Any item marked Final Sale, Clearance, or sold as part of a promotional liquidation event is not eligible for return or exchange.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A defective product
  • A damaged shipment
  • An order fulfillment error

Original shipping charges are non-refundable.

Incorrect Addresses / Refused Deliveries

If an order is returned due to an incorrect address, refused delivery, or failed delivery attempts, the customer may be responsible for reshipping fees or a 10% restocking fee if a refund is requested.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery. If your order arrives damaged, defective, or incorrect, contact us within 7 days at returns@loveitcurvy.com so we can review and resolve the issue.

Questions?

If you have any questions regarding returns, exchanges, or order issues, please contact us at returns@loveitcurvy.com.